When it comes to finding the perfect gift, it can be hit or miss. If only we had a holiday crystal ball to help with the decision making. Knowing that not everyone will be keeping their holiday treasures, retailers are reminding people this year: “don’t forget the gift receipt!” As a person whose shopping list [...]
Every holiday season, shoppers hit the stores in droves, looking for that perfect gift. Though, sometimes, no matter how much thought went into the search, gift recipients need to return that gift. Unfortunately, there are also crafty criminals who have found ways to return merchandise that was stolen or never paid for in the first [...]
It’s a dilemma that has faced all retailers: How do we create a return policy that deters dishonest people while providing a service to our best – and most loyal – customers? After today’s return fraud session, I was even more acutely aware that this question has no easy answer and is one of those [...]