Apr24
The retail industry is always changing, always evolving. That’s what we love about it, right? But the always-changing technology and the need to quickly adapt new customer engagement techniques means employee training is of greater importance – particularly at the store level. STORES focused on this very topic a few weeks back. They hosted a [...]
Apr22
Green is the new black in retail. And it has been for years. More than ever these days, shoppers are paying attention to businesses that choose to make sustainable choices when it comes to product development, community initiatives, business practices and even retail models. According to Edelman’s Good Purpose survey, “at least monthly” purchases of [...]
Jan14
It’s hard to think of New York City and not think of shopping. In fact, many of NRF’s members have flagship stores in the Big Apple. In anticipation of Retail’s BIG Show 2013, we asked several of our board members and New York City leaders to talk about a few of the iconic brands that [...]
Jan09
In retail, it takes more than awesome products and great brand names to make profits – it takes great people. As we kick off a new year, we can expect HR executives to put more focus into training and development to make their all-star cast of employees even greater. According to the latest installment of [...]
Nov09
When it comes to the economy, there’s no question that millions of people have had their share of the good, the bad and the ugly. Years of stubbornly high unemployment, fluctuating home values, stagnant income growth and unpredictable retail sales continue to drive the conversation. Last holiday season food and apparel prices were higher than most were [...]
Jan17
“In order to prosper, we must be heard,” said Terry Lundgren, Chairman, President and CEO of Macy’s and National Retail Federation’s Chairman of the Board, as he opened up the first Super Session of NRF’s 2012 Annual Convention. And with every type of retailer – from grocers to online retailers – represented at the event, [...]
Jan16
Today, here in New York, we’ve been celebrating the constantly evolving and innovative retail industry. From Macy‘s Terry Lundgren’s remarks on retail as an economic engine to Bill Clinton’s keynote where he mentioned that his first job ever was in the industry (to quote Clinton, “I could have been one of you”), retail’s role in [...]
Jan15
It was standing-room only as some of the most innovative marketing minds in retail sat down for one of the first sessions of NRF’s 101st Annual Convention, Engaging with Shoppers in a World of Fragmentation and Change. 2011 was, indeed, a year of change as economic uncertainty and losses were offset by an explosion in [...]
Posted in: Events | Technology Also tagged Albion Bakery, Annual 2012, Burberry, customer engagement, Diesel Cam, Harrods, Hippo, Macy's, Magazine Luiza, Magazine Você, Peapod Interactive, social media |
Dec21
I just love commercials. Funny, poignant, emotional – I like them all. And I’m not alone. Throughout the year, a group of my colleagues and I send each other emails with links to a commercial we may have seen over the weekend or that we’ve seen mentioned in the news somewhere. Over the years, these [...]
Posted in: Holidays | Research | Retail Companies | Video Also tagged Best Buy, BIGresearch, commercials, Ellen Davis, holiday11, Kathy Grannis, Macy's, Retail Advertising and Marketing Association, Sears, Target, Walmart |
Nov18
When I hit that online “submit” button and see savings of $10, $12, $14 on shipping, a small part of me feels like I’m getting away with something I shouldn’t have. What many consumers don’t realize is that retailers often build the cost of this kind of promotion into their holiday budgets months in advance. So while [...]
Posted in: Holidays | Research Also tagged Anthropologie, Barnes & Noble, free shipping, holiday11, Ikea, JCREW, kmart, Lands' End, Macy's, online shopping, Williams-Sonoma |