Feb15
For retailers, there’s not much left to do with the remnants of the recession other than pick up, learn and move on – and that’s just what they are doing. According to the NRF Foundation’s recently released Retail Horizons: Benchmarks for 2011, Forecasts for 2012, retailers in the coming months will focus solely on initiatives that [...]
Jan30
It’s a rare story these days, hearing about someone who has worked for the same company for nearly 35 years. Well, Kathy Mance, Executive Director for NRF’s Foundation, is no ordinary someone. Anyone who knows Kathy knows her love of animals, her love of cooking, her uncanny ability to remember phone numbers, her endless energy, [...]
Also posted in: @NRF Tagged Kathy Mance, NRFSA |
Sep29
| Also posted in Holidays, Research |
If you haven’t had the chance to take part in NRF’s annual ‘State of the Industry’ survey yet, you’ve got one more week to make sure your organization becomes a part of next year’s widely read report. Retail Horizons: Benchmarks 2011 – Forecasts 2012, a joint project between the NRF Foundation and KPMG, annually assesses [...]
Feb01
The first month of 2011 was all about celebrating a comeback year for retail and looking ahead to a hopeful year of growth for the industry. The first such focus on this comeback and look forward came at NRF’s 100th Annual Convention and EXPO in New York City, with 22,000 industry professionals gathering for Retail’s [...]
Also posted in: Events | Holidays | Retail Companies | Retail Trends Tagged American Express, Annual 2011, gift cards, holiday 2010, holiday sales, Mobile Blueprint, Mobile Retail Initiative, NRF Foundation, NRF SmartBrief, Retail Horizons, Retail's BIG Blog, Retail's Big Show, Shop.org, what's hot |
Jan20
For almost a decade, the NRF Foundation’s Retail Horizons has been surveying and analyzing retail executives on strategic initiatives, sales, investments in human resources and technologies, plans for the future, and a host of other topics. During Retail’s BIG Show, the annual Retail Horizons session explored some of these findings and what retailers actually thought [...]
Also posted in: Events | Marketing | Research | Retail Companies | Retail Trends Tagged Annual 2011, Bruce Besanko, half price books, Herman Nell, Kathy Doyle Thomas, KPMG, Mark Larson, NRF Foundation, OfficeMax, PETCO, Retail Horizons, Retail's Big Show |
Jan07
| Also posted in Events |
Well, there are definitely more than seven new and exciting things about this year’s Annual Convention, but here are a few of the top items you won’t want to miss if you’re attending next week’s show. 1. Retail’s BIG Show goes mobile. As much as shoppers are relying on mobile retail sites, we thought we’d [...]
Also posted in: Events Tagged Annual 2011, Environmental Protection Agency, gift cards, I Heart Retail, mobile applications, NRF Expo Hall, nrf11, presentation package, retail talent, Retail's Big Show, Sustainability, Sustainable Retailing Consortium |
Nov23
The list is in and shoppers have spoken! Today, the NRF Foundation and American Express released the finalists for the 2010 Customers’ Choice Awards – the companies shoppers list as providing the very best in service. The finalists, chosen by the customers themselves through a write-in survey, run the gamut of retail. One interesting finding [...]
Also posted in: eCommerce | Retail Companies Tagged Amazon.com, customer service, Customers' Choice Awards, JCPenney, Kohl's, L.L. Bean, Lands' End, Newegg, Nordstrom, Overstock.com, pure plays, QVC, Zappos |
Nov11
| Also posted in Retail Companies |
Kohl’s has come a long way, evolving from one department store in Wisconsin in 1962 to serious name recognition in all 50 states and more than 1,000 stores in all but one. Positioned between the higher-end department stores and discounters, Kohl’s adopts – and adapts – from both ends to create their own image and [...]
Also posted in: Retail Companies Tagged brand value, customer centric culture, customer feedback, customer service, customer survey, Customers' Choice Awards, Dana Buchman, employee recognition, Fila Sports, kiosks, Kohl's, Kohl's Cares, LC Lauren Conrad, Nike, Nordstrom, philanthropic programs, Simply Vera Vera Wang, word of mouth |
Nov05
| Also posted in Retail Companies |
JCPenney Company’s sage and quotable founder, James Cash Penney, noted that “Courteous treatment will make a customer a walking advertisement,” and built his company’s service model on this principle. The wisdom of Mr. Penney’s words has served the company well over the decades as delighted customers spread the word about the JCPenney customer experience. We [...]
Also posted in: Retail Companies Tagged career mentor, Customer Experience, customer service, Customers' Choice Awards, employee recognition, employee rewards, employee training, IBM, JCPenney, leadership development, Mike Ullman, Retail Careers, Sanger Harris, teamwork, University of Cincinnati |