Earlier this week, we highlighted a few retailers who are working to find greener and more sustainable ways to run their businesses. And for retailers looking to reduce their total carbon footprint, the supply chain – a big piece of the carbon footprint pie – can’t be ignored. As Forbes recently illustrated in an article highlighting [...]
The retail industry is always changing, always evolving. That’s what we love about it, right? But the always-changing technology and the need to quickly adapt new customer engagement techniques means employee training is of greater importance – particularly at the store level. STORES focused on this very topic a few weeks back. They hosted a [...]
It was standing-room only during the Main Street Retailing Forum, held last week during Retail’s BIG Show in New York. One of the highlights of the forum for me was moderating a session with three of our winners from NRF’s “This is Retail” video contest. While the contest itself told the stories of retailers all [...]
“This guidance is as clear as mud,” said Thomas L. McCally, Esq., equity member of the Washington, D.C. law firm Carr Maloney P.C. discussing the implications of the April 2012 guidance from the Equal Employment Opportunity Commission (EEOC) on employers’ use of criminal background checks. The Retail’s BIG Show session, “The EEOC Crackdown on Criminal [...]
“I have come to the conclusion that stable, dynamic and democratic societies have to be built on three pillars: peace and stability, development, and rule of law and respect for human rights.” In a much-anticipated keynote speech at Retail’s BIG Show, Kofi Annan, former secretary-general of the United Nations, spoke to a packed room about [...]
To build and retain a loyal following, Metro, Inc., a leading Canadian grocery chain operating 830 retail locations across Ontario and Quebec, makes customer-centricity its mantra. The company, leveraging customer insights of its joint-venture partner dunnhumby, launched a customer-centric strategy that goes beyond a marketing campaign and into the fabric of the organization. Before his presentation [...]
With more than 5,600 international attendees at this year’s BIG Show and representatives from some of the world’s top brands, it’s not surprising that global expansion is a hot topic. As retailers look to expand their brands, they’re all looking for the golden ticket to success – but it’s not that easy. So what will [...]
As attendees at Retail’s BIG Show bit into the perfect, sweet simplicity of a glazed Krispy Kreme Doughnut during the day’s first sessions, Dwayne Chambers, the Krispy Kreme Doughnuts CMO, was smiling. The company’s mission, to touch and enhance lives through the joy that is a Krispy Kreme doughnut, is one that Chambers relishes. For [...]
It’s nearly here. The industry’s main event, Retail’s BIG Show, will begin this weekend in New York City. If you haven’t already heard, we’re on pace for a record-breaking year with more than 25,000 attendees. Many of you have been coming to Retail’s BIG Show for years, but whether this is your first time or [...]
With more than 80% of its revenue coming from abroad, the Spanish apparel retailer Mango has found a winning formula for international success. The fashion brand has more than 2,400 stores across 110 countries, opening hundreds of stores last year across Russia, China, Pakistan and other areas. Before Jose Gomez, Mango’s senior vice president of business [...]