Category Archives: eCommerce

It was 40 years ago at a Marsh Supermarkets store in Troy, Ohio, that a pack of Wrigley’s chewing gum made history as the first item ever scanned in a retail transaction, ushering in the era of the modern point of sale system. Much has changed since then. Architectures have evolved from computerized “dumb terminals” […]

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Jack Dorsey, the technology guru who’s CEO of Square and chairman of Twitter, has found another way he’d like to change the world – the way retailers think about the receipt. Dorsey says a receipt is not just a piece of paper or an email – it’s a powerful communication tool that should be used […]

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Consumers are increasingly using smartphones and tablets to research products, find store locations and complete purchases. Nowadays, nearly all retailers recognize that a mobile-optimized website is a must. At Retail’s BIG Show this morning, a panel of retailers acknowledged the importance of offering a great mobile web experience. Executives from Sephora, Sears Holding Company and Century 21 […]

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On the heels of a holiday shopping season that witnessed record amounts of online shopping, a broad coalition of over 300 organizations, representing more than 3 million American businesses and associations, including NRF, is urging Congress to act on the retail industry’s top public policy priority – sales tax fairness. “We are writing to start […]

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Similar to the dedication and planning by families to make that ideal Thanksgiving meal, retailers spend months preparing for what is essentially a five-day shopping event – the four days of Thanksgiving weekend plus Cyber Monday. And this year, retailers made sure to beef up the trimmings. As the Super Bowl for the retail industry, all bets were off […]

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The winter holiday shopping season kicks off for millions of Americans on Thanksgiving weekend, and retailers are ready. Brands are lining up promotions in store, online, and for some, their mobile apps, meaning there will be deals aplenty for consumers this year. So how are Americans planning to shop on Thanksgiving, Black Friday and beyond? […]

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When Kyle Vucko and University of Victoria classmate Heikal Gani teamed up in 2007 to start Indochino, ordering a custom suit online seemed like a crazy idea to many. Today, making suit shopping easy and affordable has gained Indochino masses of fans, more than 130,000 customers, lots of buzz – and $13 million in investment […]

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Whether a retailer has a physical or online store, the panelists on the NRFtech Leadership Summit Fast Track relayed the same message – a devoted, engaged community of customers should be the cornerstone of commerce. OpenSky, STORY and LittleBlackBag.com all have unique aspects of retail innovation. With the Fast Track theme in mind, here are […]

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Omnichannel is here. If it’s not your reality yet, it will be soon. And the message from NRF’s Loss Prevention Conference was: embrace it and get in the game early. In a session at the event, a panel including Anthony Caccioppoli, VP, Asset Protection, Saks Incorporated; Michael Liberatore, Sr. Dir., Administration, Corporate Asset Protection-East Coast […]

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Is the digital revolution comparable to the Industrial Revolution? That’s the question Deloitte’s Alison Paul posed at one of the Retail’s BIG Show keynotes this week, “The Great Convergence.” It’s a thought-provoking question with an undeniable answer that will forever change the way retailers operate. The Industrial Revolution caused a massive reconstruction of the economy, […]

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