Category Archives: @NRF

Sephora is known to many retailers as a shining example of companies engaging with and leveraging social media. So when company SVP Julie Bornstein and VP Bridget Dolan walked attendees through how the company uses social media to interact with its customers, there was a lot of furious scribbling.
One of the most interesting components of [...]

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Winding down from an unpredictable holiday season followed by NRF’s Annual Convention, retailers appeared happy to take a breather and think big-picture in February. Instead of the nuts-and-bolts resources that help retailers understand what to do right now, many of our most popular pages featured information that indicate retailers are thinking long-term. Here were the [...]

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Who will take home the coveted Best of the Best award at the 8th annual Racie Awards Gala on March 3 in San Francisco? While that specific task will be left up to the audience at the Racies, we do know the best ad will come from one of these companies.
With more than 550 entries [...]

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With 2010 in full gear, my January highlight was watching about 18,000 of the most influential people in retail descend on the Javits Center for Retail’s BIG Show. Not surprisingly, much of January’s most popular news revolved around those four days the retail community spent together in New York (but that wasn’t everything, so read [...]

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With an incredible amount of consumer research at our disposal, it can be difficult to get our hands around everything that data is telling us. (And we also know that what we find interesting might not be what the retail community will find interesting.) So we’re trying something different.
NRF is experimenting with a company called [...]

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You may have already seen NRF’s announcement that the Law Enforcement Retail Partnership Network is now available, at no cost, to every law enforcement agency nationwide via the FBI’s Law Enforcement Online website. It’s an exciting development that has been in the works for months and should allow retailers and law enforcement to work even [...]

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Attendees who stayed through the leadership session at Retail’s BIG Show were surprised by a mid-morning caffeine boost of Dunkin’ Donuts coffee and Munchkins. In addition, ten lucky attendees had a BIG surprise: a “golden ticket” good for a full registration to next year’s Annual Convention.
And what will be so BIG about next year? It’s [...]

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This week the “Retail Horizons: Benchmarks and Forecasts” survey was released by the NRF Foundation and new partner KPMG. On Tuesday afternoon, executives from Saks Fifth Avenue, Charming Shoppes and L.L.Bean met on a panel to discuss the survey’s findings and how their companies are managing on some of the survey’s key issues.  The report [...]

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The NRF Foundation and American Express have released the list of the top ten retailers for customer service. The list is based on a survey of more than 8,000 American shoppers, conducted by BIGresearch.
Eleven companies are on the list, as the #10 retailer was a tie. In order, the companies are:
1:  L.L. Bean
2:  Overstock.com
3:  Zappos.com
4:  [...]

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NRF President and CEO Tracy Mullin addressed thousands of attendees this morning before a session on the retail economy – and the recovery. Below is a transcript of her remarks:

I love retailing!
I can’t think of another business that is so exciting, so rewarding, or so ripe with opportunities.
I also can’t think of another business that [...]

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