Jan17
Long before retailers were discussing mobile, the internet, or even barcodes, they were talking about customer service. That mainstay of the retail industry continues to be as important as it ever – and the industry continues to recognize and honor those that do it best. During this year’s Annual Retail Industry Luncheon at Retail’s BIG [...]
Jan17
I heard an incredible stat at Retail’s BIG Show this afternoon: 70% of households shop at Macy’s at least once a year. The question for Macy’s is not so much how to attract new customers, but how to make their existing customers more loyal. Their strategy? Put the customer at the center of every business [...]
Jan17
Mitch Joel, true to form, delivered a thought-provoking Shop.org First Look session at NRF’s BIG Show, discussing the paradigm shift going on in retail right now. The retail world no longer needs to ask itself if consumers want mobile or social or apps – consumers want all of those things. The question is, how should [...]
Jan17
On Monday, I made my way through the giant Twitter walls, dancers, a psychic, retro flight attendants, and a bunch of Kindle Fire giveaways to find out what was top of mind on the EXPO floor at Retail’s BIG Show 2012. From business intelligence to point of service, mobile to kiosks, customer experience revolutions to [...]
Jan17
“In order to prosper, we must be heard,” said Terry Lundgren, Chairman, President and CEO of Macy’s and National Retail Federation’s Chairman of the Board, as he opened up the first Super Session of NRF’s 2012 Annual Convention. And with every type of retailer – from grocers to online retailers – represented at the event, [...]