Somewhere between Valentine’s Day and the height of the Spring floral season wouldn’t be best the time to dabble in flower arranging if it wasn’t something that came naturally. But that’s where 1-800Flowers.com President Chris McCann found himself when he agreed to participate in “Undercover Boss,” which aired last night on CBS. Chris, who jokingly [...]
Health care reform is now the law of the land and myriad new responsibilities and mandates will fall on retailers of every size year by year until the law is fully implemented in 2018. Congress is also unlikely to resist the impulse to tinker around the margins and add onto their monstrosity. This is a [...]
“We must learn from our American friends.” I kept hearing this during my recent stay in Beijing, from retailers of all sizes. The China Commerce Association for General Merchandise (CCAGM) had invited me to deliver a keynote address at their 8th annual China Department Store Summit, which draws around 300 executives from China and surrounding countries. I spoke about the [...]
I’ve made no secret – through blog posts and elsewhere – of my love for CBS’ Sunday night program Undercover Boss. While the show has featured a variety of different businesses, I have a special fondness for the episodes featuring the retail companies: 7-Eleven, GSI Commerce (read our Q&A with CEO Michael Rubin), Hooters and [...]
March was a huge month for us at NRF. We kicked it off with our sold-out Retail Innovation & Marketing Conference (read all the blog posts), celebrated St. Patrick’s Day by naming a new CEO, and even announced a partnership with eBay to fight organized retail crime – perhaps the most surprising announcement of all. [...]